Our Frequently Asked Questions
Here are some answers for the questions we’re asked the most. Don’t see an answer you need? Contact us! We’re always happy to help or offer any advice!
(Click a question to see our answer!)
How long does it take?
That really depends on what you’re having cleaned, how dirty it is and what extra items you’re having cleaned!
But most oven cleans take between 1 – 3 hours to clean. That’s for single and double ovens. AGA ovens take longer. If we’re already set up for your oven clean, then cleaning other items like hobs, extractors or microwaves can be done a lot quicker!
How much does it cost?
Again that depends on what you’re having cleaned. We’ve actually put together a pricing page to give you a better idea!
9 out of 10 times our prices will be what you see on that page. But sometimes if an oven is going to take longer then usual to clean, we may charge a little more. You’ll always be notified before we start work and you can decide if you want us to proceed or not.
Do I need to do anything before you arrive?
Nope! We’ll take care of everything and bring all the equipment plus cleaning products.
We’ll also bring dust sheets in case there’s any mess and we’ll clear up after ourselves so you don’t have to lift a finger! All we ask is if your property has any parking restrictions, just let us know beforehand so we can avoid any parking fines!
My oven sometimes smokes when I switch it on, can you fix this?
Maybe!
One of the big reasons for smoke is because of grease build up and burnt on carbon, which when you turn your oven on, is basically being cooked or reheated.
If the reason for the smoke is because of that, it’ll be fixed by the cleaning we do!
How soon can I use my oven after you've cleaned it?
Straight away!
Because we don’t use harmful or damaging chemicals, we don’t have to leave them soaking in overnight, or anything like that. All products are non-caustic, non toxic and odour free.
How do I book an appointment?
All you need to do is fill out the contact form below!
We’ll get back to you as soon as we can (within 24 hours) either via phone or email. We’ll answer any questions you have or arrange an appointment that suits you and fits into our available slots!
Can you clean my self-cleaning oven?
As you probably already know, most self-clean ovens rarely get heated to the temperature required for the self cleaning to work.
We can remove the grease, fat and carbon deposits, especially round the main heating element, which if left can pose a fire risk.
Do you clean other kitchen appliances?
You bet!
While we’re there we can also clean your hobs, extractors, microwaves, barbecues and trays or pans.
What’s more we also offer package discounts if you get this done at the same time as your oven. See our pricing page for more details.
How often should I have my oven professionally cleaned?
That really depends on how often you use it and what you cook!
We have some customers that have their oven cleaned twice a year, but most of our customers fall between 9-18 months. But obviously it’s up to you.
We can make a recommendation on our first visit for when we think you should have it cleaned again, but you can decide this yourself as only you’ll know how much you’re using it and how dirty it’s getting!
You’re welcome to call us anytime, for any advice. We’re always happy to answer any questions and it’s totally free!
Are you insured?
100%
To put your mind at ease we have full insurance cover, so if for any reason there is an accident, we’re covered.
It’s worth pointing out though, we’ve never once had to make a claim! So the likelihood of there being a problem is very, very small!
What payment methods do you accept?
We can take cash on the day, or you can pay by card online, or paypal!
What does a professional clean do, that I can't do myself?
For one, we don’t use over the counter, caustic cleaning solutions. We use only the best oven cleaning products out there, which are 100% safe and will not damage your oven.
We also take everything out of your oven that is removable and soak it into our special cleaning tank, which is in our vans.
We then clean the rest of your oven with the best products and some good old fashioned elbow grease. Reaching all parts of your oven.
When possible we get between the glass of your oven, so you’ll once again be able to see what you’re cooking!
We carry spare light bulbs, so if yours have stopped working we can replace that for you. And we carry universal seals, so if that needs replacing, we can do that too.
And finally, we do this all day, everyday, so we’ve gotten pretty good at it! I mean, do you really want to go through the time consuming, dirty and messy work yourself! We love our jobs and you won’t even need to be present when we’re cleaning, so you can get on with other stuff or just relax.
Do you carry spare parts?
Yes.
We carry spare bulbs and universal seals, which you can buy from us. We’ll even fit them for you for free!
Are your products child or pet friendly?
Yes. All our products are 100% safe, environmentally friendly and caustic free.
Remember, we’re using them all day, so we want to use only the best and safest products, if only for our own protection!
What areas do you cover?
Our main service area is Cardiff, Newport, Penarth, Caerphilly and Dinas Powys.
But we also serve the rest of South Wales, such as Swansea, Pontypridd, Merthyr Tydfill, etc!
Have A Question? Or Want To Book An Appointment?
If you would like more information or want to book an appointment, just complete the contact form below and we’ll get back to you ASAP, with either an answer or to schedule you in!